PRIVACY POLICY

1.    Purpose

At Alysoun | Property & Design (we, us, our), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth).

By engaging our services or using our website (www.alysoun.com.au), you consent to your personal information being handled as outlined below.

2. What information we collect

The personal information we collect depends on how you interact with us. It may include:

  • Name, address, email, and phone number.

  • Property details relevant to buying, selling, staging, or design consulting.

  • Preferences regarding property updates, marketing, and communications.

  • Any information you choose to provide when contacting us.

We do not routinely collect sensitive information (e.g. health or criminal records). If it is ever required, we will seek your consent first.

3. How we collect your information

We collect personal information directly from you when you:

  • Enquire about a property or our services.

  • Subscribe to our property updates or email campaigns.

  • Engage us for design consulting or staging.

  • Visit our website, where cookies and analytics tools may collect non-identifiable data.

We may also collect information indirectly via trusted third-party platforms we use (such as CRM and marketing systems).

4. How we use your information

We use your personal information to:

  • Provide property and design services tailored to your needs.

  • Share updates on new listings, market insights, and relevant opportunities.

  • Manage appointments, consultations, and client relationships.

  • Improve our services, website, and marketing performance.

  • Comply with our legal and regulatory obligations.

You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. Sharing your information

We respect your trust and will never sell your personal data. We may share your information with:

  • Service providers assisting us in delivering property, design, or marketing services.

  • Technology platforms (such as Mantis CRM) used to manage enquiries and transactions.

  • Oxbridge Group Pty Ltd, where required for compliance and administrative purposes (e.g. contracts, REA forms, legal requirements).

Where your information is shared, we ensure that appropriate data protection measures are in place.

6. Cookies and analytics

Our website uses cookies and similar technologies to:

  • Enable basic functionality.

  • Analyse site traffic and improve performance.

  • Support marketing campaigns (e.g. Google Analytics, Facebook Ads).

You can manage or disable cookies through your browser settings, but some features may not work correctly without them.

For more detail on the types of cookies we use, why we use them, and how you can manage your preferences, please see our Cookie Policy.

7. Storing and protecting your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored securely on our systems and those of our service providers. Where information is no longer required, we will take reasonable steps to destroy or de-identify it.

8. Overseas disclosures

While we primarily store data in Australia, some service providers may store or process information overseas. We take steps to ensure your information is handled securely and in line with the Australian Privacy Principles.

9. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you at any time. Please contact us using the details below.

10. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate your concerns and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact us

For questions, corrections, or privacy concerns, please contact:

Alysoun | Property & Design
ABN: 46 409 763 474
Email: alysoun@alysoun.com.au
Phone: 0432 618 734
Website: www.alysoun.com.au